Guest Services Coordinator - Rooms & Check-In

W Hotels; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

W Hotels in Singapore is seeking a Front Desk/Guest Services Associate for a non-management, full-time role at 21 Ocean Way. You will handle check-ins/check-outs, pre-registration, guest requests, and billing verification, ensuring a seamless guest experience.

Responsibilities include coordinating with other departments, maintaining accurate records, and upholding brand standards in service, appearance, and confidentiality. Prior hospitality experience is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Less than 1 year related work experience.
• No supervisory experience.

Responsibilities

• Assign room according to guest request and preferences; pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration for arriving groups; review and accommodate requests for room changes.
• Verify and adjust billing for guests; confirm reservations and cancellations; monitor daily reports.
• Ensure rates match market codes and communicate status to staff; set up/process all guest check-ins/check-outs.
• Respond to guest requests and follow up to ensure satisfaction; maintain professional appearance and confidentiality.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

Tools

POS systems

Job description

W Hotels in Singapore is seeking a Front Desk/Guest Services Associate for a non-management, full-time role at 21 Ocean Way. You will handle check-ins/check-outs, pre-registration, guest requests, and billing verification, ensuring a seamless guest experience.

Responsibilities include coordinating with other departments, maintaining accurate records, and upholding brand standards in service, appearance, and confidentiality. Prior hospitality experience is preferred.