Room Controller

W Hotels; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

W Hotels in Singapore is seeking a Front Desk/Guest Services Associate for a non-management, full-time role at 21 Ocean Way. You will handle check-ins/check-outs, pre-registration, guest requests, and billing verification, ensuring a seamless guest experience.

Responsibilities include coordinating with other departments, maintaining accurate records, and upholding brand standards in service, appearance, and confidentiality. Prior hospitality experience is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Less than 1 year related work experience.
• No supervisory experience.

Responsibilities

• Assign room according to guest request and preferences; pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration for arriving groups; review and accommodate requests for room changes.
• Verify and adjust billing for guests; confirm reservations and cancellations; monitor daily reports.
• Ensure rates match market codes and communicate status to staff; set up/process all guest check-ins/check-outs.
• Respond to guest requests and follow up to ensure satisfaction; maintain professional appearance and confidentiality.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

Tools

POS systems

Job description

Additional Information

Job Number 26094284

Job Category Rooms & Guest Services Operations

Location 21 Ocean Way, Singapore, Singapore, Singapore, 98374 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ Mission

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be, Begin, Belong, Become

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.