Guest Services Concierge – Front Desk & Reservations

Recruit Express Pte Ltd; Singapore; Sur place; SGD 32 000 - 52 000; Plein temps

Résumé du poste

Recruit Express Pte Ltd is seeking a hospitality-focused team member to work closely with the Residence Manager in delivering excellent guest services. You will respond promptly to guest inquiries, handle cashiering functions, and maintain professional relations with in-house guests.

Responsibilities include resolving complaints, following safety procedures, and providing accurate information on local attractions. The role requires a courteous, proactive attitude and adherence to policies.

Qualifications

• Experience in delivering courteous guest service and resolving guest concerns.
• Strong communication skills and ability to respond promptly to inquiries.
• Cashiering experience and understanding of standard policies & procedures.

Responsabilités

• Work closely with the Residence Manager to provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, handling telephone calls promptly within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests; project a courteous, hospitable attitude.
• Take ownership of problems and promptly handle guest complaints; escalate where needed; write glitch reports as required.
• Ensure guest room security, emergency and fire procedures are followed; promote Safe Deposit box usage in line with policies.
• Be familiar with SR facilities, major city attractions and events; provide accurate information to guests.

Connaissances

Customer service

Communication

Cash handling

Guest relations

Description du poste

Recruit Express Pte Ltd is seeking a hospitality-focused team member to work closely with the Residence Manager in delivering excellent guest services. You will respond promptly to guest inquiries, handle cashiering functions, and maintain professional relations with in-house guests.

Responsibilities include resolving complaints, following safety procedures, and providing accurate information on local attractions. The role requires a courteous, proactive attitude and adherence to policies.