Guest Service Executive - Front Office (Hotel)

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 33,000 - 61,000; Full time

Benefits offered by this job

Hotel discounts

Learning platform

Staycation benefit

F&B discount

Job summary

The Garcha Group in Singapore is seeking a dedicated front desk/night audit professional to manage guest check-ins/outs, handle room assignments, and support reservations in line with Marriott-related guidelines. You will assist guests with services, payments, inquiries, and special requests, ensuring a smooth, welcoming experience.

Responsibilities include pre-registration, room blocking, and nightly audit duties, with opportunities to support multiple departments as needed.

Responsibilities

• Process guest check-ins, check-outs, and room assignments in accordance with the hotel's rate structures, discounts, and upselling strategies, accommodating special requests whenever possible.
• Assist guests with luggage handling and process payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
• Respond to guest inquiries regarding hotel services, facilities, in-house events, directions, local attractions, and transportation arrangements.
• Assist guests with safety deposit boxes, additional room keys, and other guest service requests.
• Manage pre-registration, room blocking, same-day and future reservations, and cancellations in accordance with established policies and procedures.
• Perform night audit duties during overnight shifts and prepare the necessary financial and operational reports.
• Handle Marriott-related inquiries, including Marriott Bonvoy membership benefits, reservations, and guest requests.
• Ensure all company, hotel, brand, and guest information is handled in accordance with applicable privacy policies and data protection regulations.
• Report to work punctually, adhere to assigned schedules, and maintain proper grooming and uniform standards.
• Attend departmental meetings, briefings, and training sessions as scheduled.
• Maintain a professional, courteous, and positive attitude when communicating with guests, colleagues, and management.
• Demonstrate flexibility in supporting other positions or departments based on operational requirements.
• Comply with company policies, standard operating procedures, workplace safety, security, sanitation, and emergency protocols.
• Prepare accurate shift reports, including documentation of operational incidents, accidents, injuries, or security concerns when required.
• Obtain approval from the Manager or Supervisor before leaving the assigned work area during scheduled shifts.
• Participate in special projects, task forces, and committees as assigned by management.
• Perform any other duties or tasks as assigned by management.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Process guest check-ins, check-outs, and room assignments in accordance with the hotel's rate structures, discounts, and upselling strategies, accommodating special requests whenever possible.
• Assist guests with luggage handling and process payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
• Respond to guest inquiries regarding hotel services, facilities, in-house events, directions, local attractions, and transportation arrangements.
• Assist guests with safety deposit boxes, additional room keys, and other guest service requests.
• Manage pre-registration, room blocking, same-day and future reservations, and cancellations in accordance with established policies and procedures.
• Perform night audit duties during overnight shifts and prepare the necessary financial and operational reports.
• Handle Marriott-related inquiries, including Marriott Bonvoy membership benefits, reservations, and guest requests.
• Ensure all company, hotel, brand, and guest information is handled in accordance with applicable privacy policies and data protection regulations.
• Report to work punctually, adhere to assigned schedules, and maintain proper grooming and uniform standards.
• Attend departmental meetings, briefings, and training sessions as scheduled.
• Maintain a professional, courteous, and positive attitude when communicating with guests, colleagues, and management.
• Demonstrate flexibility in supporting other positions or departments based on operational requirements.
• Comply with company policies, standard operating procedures, workplace safety, security, sanitation, and emergency protocols.
• Prepare accurate shift reports, including documentation of operational incidents, accidents, injuries, or security concerns when required.
• Obtain approval from the Manager or Supervisor before leaving the assigned work area during scheduled shifts.
• Participate in special projects, task forces, and committees as assigned by management.
• Perform any other duties or tasks as assigned by management.