Guest Relations Officer

PURE INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A wellness company in Singapore is looking for enthusiastic individuals for customer service roles that focus on creating a welcoming atmosphere for members. Responsibilities include greeting members, resolving complaints, and providing top-notch service standards. Candidates should be energetic with strong interpersonal skills and the ability to work in a fast-paced environment. This position requires professionalism and a people-first mindset, offering an engaging work culture within the wellness sector.

Qualifications

• Professional with strong interpersonal and communication skills.
• Highly energetic with a cheerful personality in the wellness industry.
• Ability to manage and resolve complaints effectively.

Responsibilities

• Greet members warmly during check-in/out.
• Provide high level of service with a people-first attitude.
• Handle member complaints proactively.

Skills

Strong interpersonal skills

Customer service orientation

Ability to adapt in a fast-paced environment

Reliability

Conflict resolution

Job description

Job Description & Requirements

Responsibilities

• Make our members feel welcomed by greeting them with wholehearted friendliness when checking them in/out or within the club. It should be part of your ‘DNA’ and shouldn’t be seen as a job.
• Maintain good relations with members by providing high level of service standards with a “people-first” attitude.
• The ability to take a preemptive approach in managing possible complaints and being prepared with a solution when a problem arises. Take ownership of problems; handle and resolve issues to your best abilities.
• High sense of reliability, which equates to high awareness of what works for certain people and what doesn’t, plus having strong intuition about what is right and wrong in principle when managing our members’ requests.
• Able to front difficult conversations such as collection of outstanding membership fees, processing of suspensions etc. Maintain a calm disposition during crisis management (member’s injury, incidents).
• Work as a team at club level; this includes helping in every aspect of services in the club (salad counter/retail/changing rooms etc) if there is a need, not just front‑desking.
• Able to work shifts.

Requirements

• Highly energetic individuals, cheerful personality with a strong enthusiasm in the wellness industry
• Being professional with strong interpersonal and communication skill
• Able to adapt in a fast-paced environment.
• Candidates with relevant qualifications, customer service/hospitality background are welcome to apply.
• 5 working days a week