Guest Relations Leader - Luxury Hospitality VIP

arkclub international management pte. ltd.; Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

Arkclub International Management Pte. Ltd. seeks a seasoned Guest Relations Manager to lead front-of-house and guest services, serving as the brand ambassador to ensure extraordinary, personalized stays or visits from arrival to departure.

The role emphasizes guest experience leadership, issue resolution, and cross-department collaboration across luxury hotel or premium service environments, with flexible scheduling, including weekends and holidays.

Qualifikationen

• Minimum 6–10 years in guest relations, front office, or hospitality leadership.
• Proven ability to lead diverse teams to deliver premium service.
• Exceptional verbal and written communication; strong interpersonal skills.
• Ability to make sound decisions under pressure and maintain professionalism.
• Willingness to work a flexible schedule, including weekends and holidays.

Aufgaben

• Guest Experience Leadership: oversee daily guest relations and VIP interactions.
• Issue Resolution: act as primary contact for escalated guest concerns.
• Team Management & Training: lead, mentor, and schedule guest relations staff.
• Cross-Departmental Collaboration: coordinate with Front Desk, Housekeeping, F&B, and Events.
• Feedback Analysis: monitor reviews and implement service improvements.
• VIP & Special Event Coordination: manage arrangements for high-profile guests and events.

Kenntnisse

Guest relations leadership

Customer service

Team management

Communication

Ambassadorial presence

Jobbeschreibung

Arkclub International Management Pte. Ltd. seeks a seasoned Guest Relations Manager to lead front-of-house and guest services, serving as the brand ambassador to ensure extraordinary, personalized stays or visits from arrival to departure.

The role emphasizes guest experience leadership, issue resolution, and cross-department collaboration across luxury hotel or premium service environments, with flexible scheduling, including weekends and holidays.