Guest Relations Executive (The Alkaff Mansion)

1-Group (Singapore); Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A hospitality establishment in Singapore is looking for a proactive Guest Relations Executive to manage Front of House operations. This role includes welcoming guests, managing reservations, addressing complaints, and ensuring compliance with service standards. The ideal candidate will have strong communication skills and a service-oriented attitude, with the ability to work shifts, including weekends and public holidays. If you are ready to be part of a dynamic team focused on delivering exceptional guest experiences, apply now.

Qualifications

• 1–2 years of F&A or customer service experience is a plus (fresh grads welcome).
• Service-oriented with a positive and professional attitude.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests, ensuring a positive dining experience.
• Manage reservations, seating, and booking inquiries.
• Handle guest complaints and resolve issues professionally.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Job description

The Alkaff Mansion is seeking a proactive and service-oriented Guest Relations Executive to manage Front of House operations. In this role, you will ensure that service standards and reservation systems align with 1 Group’s SOPs and local health regulations. You will work closely with the concierge team and coordinate with kitchen, bar, and service staff to support outlet goals and maintain smooth daily operations.

Job Responsibilities

• Welcome and assist guests, ensuring a positive dining experience.
• Manage reservations, seating, and booking inquiries.
• Handle guest complaints and resolve issues professionally.
• Assist with billing, payments, and cash/card transactions.
• Support FOH and BOH teams for smooth operations.
• Promote menu items, specials, and offers to enhance sales.
• Collect guest feedback and report insights to management.
• Ensure compliance with hygiene, safety, and company SOPs.

Job Requirements

• 1–2 years of F&A or customer service experience is a plus (fresh grads welcome).
• Strong communication and interpersonal skills.
• Service-oriented with problem-solving abilities.
• Able to work shifts, weekends, and public holidays.
• Team player with a positive and professional attitude.
• Able to work in a fast-paced environment.

Job Location

• 10 Telok Blangah Green, Level 2, Singapore 109178