Guest Relations Executive (Front Office)

Four Seasons; Singapore; On-site; SGD 45,000 - 60,000; Full time

Benefits offered by this job

Complimentary staff stays

Premium training and development

Dental and medical insurance

Birthday/employee events

Complimentary meals in staff dining

Job summary

Four Seasons Singapore is seeking a Guest Relations Executive to warmly welcome guests, manage inquiries, and deliver an exceptional guest experience at check-in, during the stay, and at departure. This role requires a Diploma, 1 year of luxury-hotel experience, and strong communication and organisational skills.

Knowledge of the Opera system is an added advantage; visa restrictions apply, open to Singaporeans.

Qualifications

• Diploma holder preferred in Hospitality or equivalent.
• 1 year of relevant experience in luxury hotels is an asset.
• Strong organisational skills and ability to work under pressure.
• Excellent interpersonal and communication skills.
• Knowledge of Opera System is an added advantage; Singaporean eligibility due to visa rules.

Responsibilities

• Welcomes guests at arrival and departure with Four Seasons standards.
• Handles guest inquiries and provides information on hotel services and local attractions.
• Responds to guest requests accurately and promptly, in person or by phone.
• Resolves guest complaints and seeks opportunities to personalise service.
• Reports to the Duty Manager for follow-up when needed.

Skills

Interpersonal skills

Communication skills

Organisational skills

Education

Diploma in Hospitality or equivalent

Tools

Opera System

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the Role

Guest Relations Executive, Front Office

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check‑in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What You Will Do

• Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, major city attractions and events etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
• Reports to the Duty Manager for further follow‑up when necessary.

What You Bring

• Preferably a Diploma holder in Hospitality or its equivalent.
• One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Excellent interpersonal and communication skills.
• Knowledge of Opera System would be an added advantage.
• Curiosity and interest in the luxury market; Guest‑centricity and understanding the importance of guest preferences.
• Kindly note that due to work visa restrictions, position is open to Singaporeans only.

What We Offer

• Career growth opportunities.
• Unique strong culture.
• Best‑in‑industry training.
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
• Paid holidays/vacation.
• Dental and medical/life insurance.
• Employee service awards/Birthday Gift.
• Annual employee party/social and sporting events.
• Complimentary meals in dedicated employee restaurant.

Schedule & Hours

This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.