Guest Relations Executive (Front Office)

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Relations Officer to welcome and assist guests, handling check-ins, check-outs, and complaints while providing excellent customer service. Candidates should have a Diploma in Hospitality/Tourism and relevant experience, with knowledge of the Opera system as an advantage. Flexibility for rotating shifts is required.

Qualifications

• At least 1 year of relevant experience in the hospitality industry.
• Pleasant disposition with good interpersonal skills.
• Able to work on rotating shifts including weekends and public holidays.

Responsibilities

• Welcome guests upon arrival and check-in according to established standards.
• Provide courteous and efficient service to comply with guest requests.
• Check out guests courteously and accurately.
• Handle guest complaints promptly and report to the Duty Manager.
• Provide accurate information about hotel facilities and local attractions.
• Maintain good guest relations with in-house guests.

Skills

Interpersonal skills

Customer service orientation

Education

Diploma in Hospitality/Tourism or related courses

Tools

Opera system

Job description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.