Guest Relations Executive

Nuve Warehouse; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

The Warehouse Hotel in Singapore is seeking a Front Office/Guest Services Associate to welcome guests and manage check-in/check-out with a focus on excellent service.

Role involves handling reservations, answering enquiries, and coordinating with Housekeeping and Maintenance to ensure smooth, memorable stays. Entry-level candidates with hospitality education are encouraged to apply.

Qualifications

• Higher Secondary/Pre-U/College education in Hospitality, Tourism, Hotel Management, or equivalent.
• Preferably entry-level experience or specialization in Hotel Management or Tourism Services.

Responsibilities

• Perform guest check-ins and check-outs accurately and efficiently to ensure smooth arrivals and departures
• Enter all reservations promptly and accurately to maintain up-to-date booking records
• Respond to guest enquiries and resolve complaints to ensure positive guest experiences
• Attend to guest needs proactively to maintain high levels of guest satisfaction
• Follow up on email enquiries to provide timely and clear communication
• Collaborate closely with Housekeeping and Maintenance departments to coordinate guest services and resolve issues
• Execute additional duties and responsibilities as assigned by the Front Office or Hotel Manager

Education

Higher Secondary/Pre-U/College education in Hospitality, Tourism, Hotel Management, or equivalent

Job description

Company Overview

The Warehouse Hotel is a heritage hotel along the Singapore River in a restored 1895 warehouse. It offers design-led rooms blending heritage with contemporary comfort, providing guests a culturally rich and quietly luxurious experience.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Perform guest check-ins and check-outs accurately and efficiently to ensure smooth arrivals and departures
• Enter all reservations promptly and accurately to maintain up-to-date booking records
• Respond to guest enquiries and resolve complaints to ensure positive guest experiences
• Attend to guest needs proactively to maintain high levels of guest satisfaction
• Follow up on email enquiries to provide timely and clear communication
• Collaborate closely with Housekeeping and Maintenance departments to coordinate guest services and resolve issues
• Execute additional duties and responsibilities as assigned by the Front Office or Hotel Manager

Preferred competencies and qualifications

• Possess at least Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
• Preferably entry-level experience or specialization in Hotel Management or Tourism Services