Guest Relations Executive

BNG HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Milli is seeking energetic hospitality professionals to join the Milli Crew in Singapore's buzzing nightlife scene. You will deliver guest-first service, manage reservations and VIP flow, and help drive revenue through upselling premium experiences.

This role requires a polished, customer-focused persona, strong communication, and willingness to work late nights, weekends, and public holidays. Immediate availability and a can-do attitude are highly valued. Training provided with a sign-on bonus.

Qualifications

• 1–2 years in hospitality, nightclub, or premium F&B.
• Well-groomed, confident, and customer-focused.
• Strong communication and interpersonal skills.
• Willing to work late nights, weekends and public holidays.
• Sales-oriented and target-driven mindset preferred.
• Available start immediate is an advantage.

Responsibilities

• Welcome guests and attend to arrivals professionally.
• Manage reservations, walk-ins, and table allocations.
• Build and maintain relationships with regular and VIP guests.
• Upsell premium tables, bottle packages, and exclusive experiences.
• Promote events and ensure brand standards are upheld.

Skills

Guest service

Communication

Interpersonal skills

Sales mindset

Tools

POS systems

Job description

WE'RE HIRING! – JOIN THE MILLI CREW!

Milli isn't just a venue – it's a stage for passionate professionals who turn every guest interaction into an unforgettable moment, all while keeping the energy high and the vibe electric.

We live by a Can-Do attitude: We find solutions, not excuses. We keep the pace, we look out for one another, and we're always up for a challenge. If you're energetic, dependable, and ready to thrive in the heart of Singapore's buzzing nightlife scene – we want you on our team.

Sign-on bonus included!!

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.

• Manage reservations, walk-ins, and table allocations efficiently.

• Build and maintain strong relationships with regular and VIP guests.

• Ensure guest satisfaction throughout their visit and follow up on feedback.

• Handle guest complaints tactfully and lift when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.

• Manage seating plans according to capacity and revenue optimisation.

• Liaise with floor staff, bar team, and security to ensure smooth service flow.

• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.

• Upsell premium tables, bottle packages, and exclusive experiences.

• Maintain client database and follow up with guests for repeat visits.

• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.

• Uphold dress code and entry policies professionally.

• Ensure responsible alcohol service awareness.

• Represent the brand positively both on-site and via social engagement (if required).

Requirements

• Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.

• Well-groomed, confident, and customer-focused personality.

• Strong communication and interpersonal skills.

• Comfortable working late nights, weekends, and public holidays.

• Sales-oriented and target-driven mindset preferred.

• Available start immediate is an advantage.

• Willing to work midnight shift and on weekend/PH.

• Candidates with more relevant work experience in same industry will consider for a Assistant Manager role.