Guest Relations

ICONIC LOCATIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

ICONIC LOCATIONS SINGAPORE PTE. LTD. welcomes guests with warmth and provides attentive service, assisting with seating arrangements and reservations to ensure a smooth flow of guests.

The role emphasizes a friendly demeanor, attention to detail, and the ability to anticipate guests' needs to create positive experiences. Responsibilities include greeting patrons, addressing inquiries, managing reservations, and handling cashiering unsupervised when required, all while maintaining a welcoming

Qualifications

• Experience in guest relations or related field preferred.
• Strong communication and interpersonal skills.
• Ability to handle reservations and cashiering tasks.
• Customer-focused approach with attention to detail.

Responsibilities

• Greet guests and manage seating and reservations.
• Address guest inquiries and resolve issues promptly.
• Maintain a welcoming atmosphere and smooth guest flow.
• Handle cashiering unsupervised when needed.

Skills

Customer service

Guest relations

Reservations

Cashiering

Job description

As a Guest Relations, your primary role is to provide a warm welcome and excellent service to all guests. You will greet patrons upon arrival, assist with seating arrangements, and address any inquiries or special requests they may have. Additionally, you'll ensure a smooth flow of guests, manage reservations, and maintain a welcoming atmosphere. Your friendly demeanor, attention to detail, and ability to anticipate guests' needs will contribute to creating positive experiences and fostering customer loyalty.

Customer Focus:

• Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.

Responsibilities:

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Ability to handle cashiering unsupervised.
• Use appropriate language, tone, and non-verbal cues to convey messages effectivel

Requirements:

• 1-3 years of experience in guest relations or a related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.