Room Controller

W SINGAPORE SENTOSA COVE HOTEL; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

W Singapore Sentosa Cove Hotel is seeking a courteous front desk agent to welcome guests, assign rooms per requests, and handle pre-registration and check-in/check-out procedures efficiently.

The role requires strong communication, attention to detail, and the ability to coordinate with other departments to ensure guest satisfaction while maintaining confidentiality and professional appearance.

Qualifications

• Education: High school diploma or GED.
• Less than 1 year related work experience.
• No supervisory experience.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests and prepare key packets.
• Coordinate check-in/pre-registration for arriving groups.
• Review reservations and billing; verify and adjust as needed.
• Activate room keys and secure valid payment.
• Communicate status of requests to staff and guests.
• Maintain confidentiality of guest information and company data.
• Coordinate with other departments to meet guest needs.
• Stand for extended periods and maintain professional appearance.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

POS systems

Job description

POSITION SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None