Guest Experience Supervisor (Multilingual)

SG FOOD STUFF PTE. LTD.; Singapore; On-site; SGD 22,000 - 29,000; Full time

Job summary

SG FOOD STUFF PTE. LTD. in Singapore seeks a customer-focused service role. You will greet guests warmly, take orders for items such as Nasi Goreng and Mojitos, and communicate in English and Malay/Indonesian to ensure clear service.

Responsibilities include handling billing with POS, upselling to boost sales, delivering table service, resolving complaints with replacements, and maintaining a welcoming atmosphere for diverse patrons.

Responsibilities

• Greet customers promptly to create a welcoming atmosphere and take orders accurately for items like Nasi Goreng and Mojitos
• Process billing and payments using POS systems, cash handling, PayNow, and NETS to ensure smooth transactions
• Deliver attentive table service while suggesting additional items to increase sales, such as offering extra chicken or egg
• Manage customer complaints calmly by listening carefully and offering suitable replacements to maintain satisfaction
• Communicate clearly in English and Malay/Indonesian to serve diverse customers effectively

Job description

SG FOOD STUFF PTE. LTD. in Singapore seeks a customer-focused service role. You will greet guests warmly, take orders for items such as Nasi Goreng and Mojitos, and communicate in English and Malay/Indonesian to ensure clear service.

Responsibilities include handling billing with POS, upselling to boost sales, delivering table service, resolving complaints with replacements, and maintaining a welcoming atmosphere for diverse patrons.