Guest Experience Specialist: Fast & Friendly Service

GAIA FRANCHISE CONCEPTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 28,000; Full time

Job summary

Udon Shin Singapore is seeking a friendly Service Crew to support the Restaurant Manager and team in delivering excellent customer service, maintaining standards, and keeping a welcoming dining space.

This role requires basic knowledge of food safety, a positive attitude, and energy to engage guests; you will greet customers, take orders, clear tables, operate the cashier, and contribute to a lively atmosphere in our open-kitchen concept.

Qualifications

• Experience in food and beverage service to interact with customers.
• Basic knowledge of food safety and hygiene practices.
• Positive work attitude and enthusiasm for delivering excellent customer service.
• Friendly and approachable demeanor with customers.
• Energetic, cheerful and vibrant personality to contribute to lively restaurant atmosphere.

Responsibilities

• Greet customers warmly and provide attentive service to create a positive dining experience
• Accurately take customer orders using the ordering system and serve food and beverages promptly
• Clear tables efficiently to prepare for the next customers and maintain a tidy dining area
• Operate the cashier to process payments correctly and handle transactions with accuracy
• Respond promptly and clearly to customer inquiries and feedback to enhance satisfaction
• Follow Operational SOPs consistently to support smooth restaurant operations
• Maintain cleanliness of the restaurant according to SFA’s hygiene and safety regulations
• Communicate effectively with customers and team members about menu recommendations and service feedback
• Perform additional duties as assigned by the Assistant Restaurant Manager or Restaurant Manager

Skills

Customer service

Friendly demeanor

Positive attitude

Energetic

Team player

Job description

Udon Shin Singapore is seeking a friendly Service Crew to support the Restaurant Manager and team in delivering excellent customer service, maintaining standards, and keeping a welcoming dining space.

This role requires basic knowledge of food safety, a positive attitude, and energy to engage guests; you will greet customers, take orders, clear tables, operate the cashier, and contribute to a lively atmosphere in our open-kitchen concept.