Guest Experience Specialist, Concierge (The Laurus)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd is seeking a service-oriented Concierge to support guest arrivals, departures, and day-to-day operations. The role involves assisting with luggage, guest escorting, transportation support, and general guest assistance, while keeping public areas ready for guests.

Minimum GCE O Level, at least 1 year in bell or guest service, strong communication, and a proactive, team-focused attitude are required; knowledge of hotel systems is a plus.

Qualifications

• Minimum GCE ‘O’ Level or equivalent.
• Minimum 1 year experience in bell or guest service roles.
• Good communication skills and a friendly, approachable demeanor.
• Team player with a proactive and service-oriented attitude.
• Knowledge of hotel systems is a plus.

Responsibilities

• Welcome guests warmly upon arrival and departure, offering courteous assistance.
• Handle luggage, parcels, and guest items with accurate tagging, storage, and retrieval.
• Escort guests to rooms and hotel facilities when required.
• Provide basic directions, coordinate transportation, and share local information.
• Maintain readiness of entrance, lobby, bell desk, and luggage storage areas.
• Support Concierge, Front Office, and Butler teams to ensure smooth guest movement.
• Respond promptly to guest requests within scope and handle more complex matters when needed.
• Ensure equipment, trolleys, and tools are clean, functional, and stored properly.
• Uphold grooming, etiquette, and brand standards at all times.

Skills

Customer service

Communication

Team player

Education

GCE O Levels

Tools

Hotel systems

Job description

Job Summary:

We are seeking a service-oriented Concierge to support guest arrivals, departures, and day-to-day concierge operations. This role plays an important part in creating a warm first and last impression by assisting with luggage, guest escorting, transportation support, and general guest assistance, while ensuring all public-facing concierge areas remain organized and guest ready.

Key Responsibilities:

• Welcome guests warmly upon arrival and departure, offering assistance in a courteous and professional manner.
• Handle luggage, parcels, and guest items accurately and efficiently, including storage, tagging, tracking, and retrieval.
• Bring guests to rooms and hotel facilities when required.
• Assist with basic directions, transportation coordination, and general local information.
• Maintain the readiness of the entrance, lobby, bell desk, and luggage storage areas.
• Support Concierge, Front Office, and Butler teams to ensure smooth guest movement and service delivery.
• Respond promptly to guest requests within assigned scope and expand more complex matters when required.
• Ensure equipment, trolleys, and operational tools are clean, functional, and properly stored.
• Uphold grooming, etiquette, and brand standards at all times.

Requirements:

• Minimum GCE ‘O’ Level or equivalent.
• Minimum 1 year experience in bell or guest service roles.
• Good communication skills and a friendly, approachable demeanor.
• Team player with a proactive and service-oriented attitude.
• Knowledge of hotel systems and concierge procedures is a plus.