Guest Experience Lead, Concierge (The Laurus)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd in Singapore is seeking a personable Doorman to join our luxury hotel team. You will warmly welcome guests, assist with arrivals and departures, open doors, and help with directions while maintaining a polished presence at the entrance.

Coordinate with Concierge and Front Office to ensure seamless guest flow, recognize VIPs, and support luggage when needed. You will uphold grooming standards and provide attentive, individualized service that reflects our resort's

Qualifications

• Minimum GCE O-Level or equivalent.
• Previous hospitality, guest services, concierge, luxury retail, or customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Friendly, approachable, and service-oriented.

Responsibilities

• Welcome guests upon arrival and departure with a warm, professional demeanor.
• Open vehicle and entrance doors for guests and provide assistance as required.
• Assist guests with directions, transportation arrangements and general inquiries.
• Coordinate with Concierge, Butler and Front Office to ensure seamless arrivals and departures.
• Recognize returning and VIP guests with personalized greetings.
• Maintain the hotel entrance and driveway areas in a clean, organized presentation.
• Uphold grooming, etiquette and brand standards at all times.
• Report concerns and guest feedback to supervisors promptly.
• Perform other duties as assigned by management.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Customer service orientation

Education

GCE O-Level or equivalent

Job description

JobSummary:

We are seeking a personable and service-oriented Doorman to join our team. This role is responsible for creating exceptional first and last impressions by warmly welcoming guests, assisting with arrivals and departures, and ensuring a seamless flow of vehicles and guests at the hotel entrance. You'll play a key role in delivering attentive and personalized service while maintaining a professional presence that reflects the hotel's luxury standards.

KeyResponsibilities:

• Welcome guests upon arrival and departure with a warm, professional and courteous demeanor.
• Open vehicle and entrance doors for guests and provide assistance as required.
• Assist guests with directions, transportation arrangements and general inquiries.
• Coordinate closely with Concierge, Butler and Front Office teams to ensure seamless guest arrivals and departures.
• Recognize returning guests and VIP guests, ensuring appropriate acknowledgements and personalized greetings.
• Manage vehicle arrivals and departures efficiently to maintain smooth traffic flow at the hotel entrance.
• Maintain cleanliness, organization and presentation of the hotel entrance and driveway areas.
• Observe guest needs proactively and provide assistance in a timely and professional manner.
• Support luggage assistance when required during peak operational periods.
• Uphold grooming, etiquette and brand standards at all times.
• Report operational concerns, guest feedback and unusual incidents promptly to supervisors or management.
• Perform other reasonable duties assigned by supervisors or management.

Requirements:

• MinimumGCE'O'Levelorequivalent.
• Previousexperienceinhospitality,guestservices,concierge,luxuryretailorcustomer-facingrolesispreferred.
• Strongcommunicationandinterpersonalskills.
• Friendly,approachableandservice-orientedpersonality.
• Well-groomed.
• Knowledgeoflocalattractionsandtransportationservicesisanadvantage.