Guest Experience & Reservations Specialist

TXAKOLI PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

TXAKOLI PTE. LTD. is seeking a hospitality team member to manage reservations and seating, while recognising regular guests and noting their preferences.

The role involves promptly handling guest requests, reporting complaints, and ensuring accurate billing with voided items handled efficiently. The position requires promoting customer loyalty, maintaining a guest database, and delivering personalised service.

Responsibilities

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.

Job description

TXAKOLI PTE. LTD. is seeking a hospitality team member to manage reservations and seating, while recognising regular guests and noting their preferences.

The role involves promptly handling guest requests, reporting complaints, and ensuring accurate billing with voided items handled efficiently. The position requires promoting customer loyalty, maintaining a guest database, and delivering personalised service.