Guest Experience & Operations Associate

TUNG LOK PEKING DUCK RESTAURANT PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Tung Lok Peking Duck Restaurant Pte. Ltd. is seeking a proactive individual to support daily restaurant operations and guest satisfaction. You will handle guest inquiries, maintain outlet appearance, and ensure staff are informed about promotions.

The role requires a customer-focused attitude, teamwork, and the ability to thrive in a fast-paced F&B environment. Weekend and public holiday work is expected.

Qualifications

• Experience in a similar role preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle guest inquiries and resolve complaints in a professional manner.
• Ensure that all supplies and stocks in the outlet are sufficient for day-to-day operations.
• Support daily restaurant operations to ensure smooth service and high guest satisfaction.
• Maintain an attractive and orderly appearance in the outlet.
• Ensure that all staff are properly informed on promotions and information.
• Contribute ideas to improve operational efficiency, customer service, and revenue generation.
• Any other ad-hoc duties as assigned by the Company.

Skills

Customer service

Communication

Team oriented

Job description

Tung Lok Peking Duck Restaurant Pte. Ltd. is seeking a proactive individual to support daily restaurant operations and guest satisfaction. You will handle guest inquiries, maintain outlet appearance, and ensure staff are informed about promotions.

The role requires a customer-focused attitude, teamwork, and the ability to thrive in a fast-paced F&B environment. Weekend and public holiday work is expected.