Restaurant Operations Lead

TUNG LOK SIGNATURES (2006) PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Tung Lok Signatures (2006) PTE. LTD. in Singapore is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure smooth, efficient service across front-of-house teams.

The role requires strong customer service and communication skills, with a focus on maintaining high standards, handling guest concerns, and supporting staff in a fast-paced F&B environment. Weekend work is required.

Qualifications

• Experience in a similar role preferred.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.
• Service oriented and passionate about F&B.
• Problem-solving and conflict-resolution abilities.
• Able to work on weekends and public holidays.

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service.
• Motivate front-of-house staff to deliver outstanding customer service.
• Ensure smooth day-to-day restaurant operations.
• Ensure high standards of customer service are consistently met.
• Handle customer complaints or concerns and resolve issues professionally and promptly.
• Perform daily operation tasks, documenting procedures and creating guidelines.
• Ensure proper maintenance and cleanliness of equipment and restaurant.
• Conduct opening and closing procedures, including cash handling and shift reports.
• Report daily operational or staffing issues to management.
• Any other ad-hoc duties as assigned by the Superior from time to time.

Skills

Restaurant operations

Customer service

Team leadership

Cash handling

Guest complaints resolution

Weekend work

Job description

Tung Lok Signatures (2006) PTE. LTD. in Singapore is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure smooth, efficient service across front-of-house teams.

The role requires strong customer service and communication skills, with a focus on maintaining high standards, handling guest concerns, and supporting staff in a fast-paced F&B environment. Weekend work is required.