Guest Experience Manager

MARINA BAY HOTEL PRIVATE LIMITED; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Mandarin Oriental, Singapore is seeking a Guest Services Manager to lead daily operations within the Rooms Division, delivering exceptional guest experiences and maintaining high service standards. The role reports directly to the Front Office Manager and collaborates with Front Office, Housekeeping, Engineering and Security to support VIP arrivals.

The ideal candidate has a Bachelor's degree and at least 3 years in luxury hotel guest services, with strong knowledge of emergency procedures,

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum 3 years in guest services within a luxury hotel.
• Familiarity with emergency procedures and guest service standards.

Responsibilities

• Attend to guest requests and complaints and address with explanations and apologies.
• Coordinate with Front Office, Housekeeping, and Security for VIP arrivals.
• Ensure rooms are ready for sale and handle VIP amenities setup.
• Lead daily briefings and ensure adherence to policies and standards.
• Respond to emergencies and support operations across Rooms Division.

Skills

Guest relations

Hotel operations

Leadership

Shift work

Communication

Education

Bachelor's degree or equivalent

Job description

Mandarin Oriental, Singapore is seeking a Guest Services Manager to lead daily operations within the Rooms Division, delivering exceptional guest experiences and maintaining high service standards. The role reports directly to the Front Office Manager and collaborates with Front Office, Housekeeping, Engineering and Security to support VIP arrivals.

The ideal candidate has a Bachelor's degree and at least 3 years in luxury hotel guest services, with strong knowledge of emergency procedures,