Guest Experience Lead — Service & Events

Jumbo Group Of Restaurants Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent restaurant group in Singapore is seeking a customer service professional to welcome and manage customer inquiries and expectations. The ideal candidate will maintain professional grooming and provide excellent service to ensure a pleasant dining experience. Responsibilities include upselling menu items, handling complaints, and training staff. This role is crucial for delivering exceptional service in a dynamic restaurant environment.

Qualifications

• Excellent customer service skills.
• Ability to manage customer complaints effectively.
• Professional grooming standards.

Responsibilities

• Welcome and greet customers.
• Propose menu and prepare quotations.
• Engage and provide excellent customer service.
• Upsell menu items to customers.

Job description

A prominent restaurant group in Singapore is seeking a customer service professional to welcome and manage customer inquiries and expectations. The ideal candidate will maintain professional grooming and provide excellent service to ensure a pleasant dining experience. Responsibilities include upselling menu items, handling complaints, and training staff. This role is crucial for delivering exceptional service in a dynamic restaurant environment.