Restaurant Supervisor (Japanese)

LES AMIS HOLDINGS PTE. LTD.; Singapore; Sur place; SGD 39 000 - 56 000; Plein temps

Résumé du poste

LES AMIS HOLDINGS PTE. LTD. seeks an experienced front-of-house leader for a Japanese restaurant in Singapore. Lead daily service operations, support team performance, manage supplies, and uphold high standards of guest service and food hygiene.

Ideal candidates have WSQ Basic Hygiene, at least 1 year in Japanese restaurant front-of-house, and basic computer skills to assist administrative tasks. The role emphasizes calm under pressure and teamwork.

Qualifications

• WSQ Basic Hygiene Certificate.
• Minimum education: O Levels.
• Minimum 1 year of experience in front-of-house operations in a Japanese restaurant or similar role.

Responsabilités

• Execute daily service operations to meet Japanese restaurant standards and ensure guest satisfaction.
• Collaborate with team members to maintain a positive and productive working environment.
• Monitor and manage restaurant supplies to ensure adequate stock levels.
• Train, counsel, and guide junior staff to perform their duties effectively and according to standards.
• Demonstrate knowledge of junior service staff roles to support their performance.
• Handle guest verbal complaints promptly and professionally to resolve issues.
• Apply knowledge of Japanese guest service standards to deliver authentic dining experiences.
• Follow food hygiene regulations and company standards to ensure a safe environment.
• Use Word, Excel, Outlook to support admin tasks.
• Work efficiently under pressure during busy periods.
• Collaborate within a team to achieve operational goals and guest experiences.

Connaissances

Guest service standards

Complaint handling

Formation

O Levels

Outils

Word

Excel

Outlook

Description du poste

Job Summary

Ensure smooth daily service operations in a Japanese restaurant by leading and supporting the team, managing supplies, and maintaining high standards of guest service and food hygiene.

Responsibilities

• Execute daily service operations to meet Japanese restaurant standards and ensure guest satisfaction


• Collaborate with team members to maintain a positive and productive working environment


• Monitor and manage restaurant supplies to ensure adequate stock levels for smooth operations


• Train, counsel, and guide junior staff to perform their duties effectively and according to standards


• Demonstrate comprehensive knowledge of junior service staff roles and responsibilities to support their performance


• Handle guest verbal complaints promptly and professionally to resolve issues and maintain service quality


• Apply knowledge of Japanese guest service standards to deliver consistent and authentic dining experiences


• Follow food hygiene regulations and company quality standards to ensure a safe and clean environment


• Use basic computer software (Word, Excel, Outlook) to support administrative tasks related to restaurant operations


• Work efficiently under pressure to maintain service pace and quality during busy periods


• Apply creativity to manage unexpected situations and maintain smooth service flow


• Pay close attention to detail to uphold service and quality standards


• Collaborate effectively within a team to achieve operational goals and deliver excellent guest experiences

Required competencies and certifications

• WSQ Basic Hygiene Certificate


• Minimum education: 'O' Levels


• Minimum 1 years of experience in Japanese restaurant front-of-house operations or similar role

Preferred competencies and qualifications

• Basic computer skills in Word, Excel, and Outlook


• Knowledge of Japanese guest service standards


• Ability to handle guest verbal complaints professionally