Guest Experience Call Center Executive

OUE LIMITED; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Hilton is seeking a Call Centre Executive to manage guest communications during the shift with professionalism and courtesy. The role involves handling calls, emails, and inquiries while following hotel policies.

You will maintain guest records, promote Hilton Honors benefits, and support sales efforts across hotel operations. Ideal candidates will have at least 1 year of experience in a similar role within a branded hotel, demonstrate excellent communication and teamwork, and be able to work

Qualifications

• Minimum 1 year of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by prioritizing guest needs.
• Navigate communications professionally with guests and colleagues to resolve issues.

Responsibilities

• Actively seek feedback from guests and team members to drive service improvements.
• Promote Hilton Honors and its benefits to guests who are not enrolled.
• Maximize sales and revenue while maintaining a professional service attitude.
• Handle guest inquiries promptly and redirect to the appropriate departments as needed.
• Keep guest histories to assist returning guests and ensure follow-up on resolutions.

Skills

Customer service

Communication

Teamwork

Initiative

Problem solving

Tools

OnQ PM

Kipsu

HotSOS

PBX

Micros

Job description

Hilton is seeking a Call Centre Executive to manage guest communications during the shift with professionalism and courtesy. The role involves handling calls, emails, and inquiries while following hotel policies.

You will maintain guest records, promote Hilton Honors benefits, and support sales efforts across hotel operations. Ideal candidates will have at least 1 year of experience in a similar role within a branded hotel, demonstrate excellent communication and teamwork, and be able to work