Guest Experience Lead, F&B (Japanese Hospitality)

MX CATERERS (ASIA) PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Benefits offered by this job

Staff meal provided

Staff discount

Monthly fixed allowances

Monthly sales incentives

Overtime pay

13-month bonus

Medical & Dental coverage

Job summary

MX CATERERS (ASIA) PTE. LTD. in Singapore is seeking staff for guest-facing roles to greet and welcome guests, present menus, take orders, and serve food and drinks with a focus on Japanese hospitality etiquette.

The position requires a customer-first mindset, strong communication, and the ability to work shifts, including weekends and public holidays. Staff benefits include meals, discounts, allowances, incentives, overtime pay, and medical coverage.

Qualifications

• Prior F&B or hospitality experience preferred, but not mandatory.
• Passionate about customer service and Japanese culture.
• Positive attitude, team player, and strong sense of responsibility.
• Able to work shifts, weekends, and public holidays.
• Good communication skills.

Responsibilities

• Greet and welcome guests warmly in accordance with Japanese hospitality etiquette.
• Present menus, take orders accurately, and serve food and beverages efficiently.
• Attend to guests’ needs throughout their dining experience with a courteous and proactive attitude.
• Maintain cleanliness and tidiness of dining and service areas.
• Assist in table clearing, resetting, and turnover.
• Collaborate with kitchen and cashier teams to ensure smooth operations.
• Handle guest inquiries, requests, and feedback professionally.
• Follow all food hygiene and safety regulations.
• Support any ad-hoc tasks or side duties as assigned by supervisors.

Skills

Customer service

Japanese etiquette

Team player

Job description

MX CATERERS (ASIA) PTE. LTD. in Singapore is seeking staff for guest-facing roles to greet and welcome guests, present menus, take orders, and serve food and drinks with a focus on Japanese hospitality etiquette.

The position requires a customer-first mindset, strong communication, and the ability to work shifts, including weekends and public holidays. Staff benefits include meals, discounts, allowances, incentives, overtime pay, and medical coverage.