Guest Experience Lead | Check-In & Service

The Luxury Collection; Singapore; On-site; SGD 26,784 - 42,408; Full time

Job summary

The Luxury Collection is seeking a Front Desk Associate at our Singapore property to welcome guests, process check-ins and check-outs, assign rooms, and manage late check-out requests, ensuring accurate billing and secure payments.

You will collaborate with housekeeping, communicate guest needs, handle phone inquiries, arrange transportation, and maintain confidentiality while upholding Marriott standards and the brand's luxury service ethos.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process guest check-ins and check-outs.
• Handle room assignments, key issuance, and billing.
• Operate front desk phone and daily reports.
• Coordinate with Housekeeping and Loss Prevention as needed.
• Assist guests with transportation and special requests.

Education

High school diploma or GED

Job description

The Luxury Collection is seeking a Front Desk Associate at our Singapore property to welcome guests, process check-ins and check-outs, assign rooms, and manage late check-out requests, ensuring accurate billing and secure payments.

You will collaborate with housekeeping, communicate guest needs, handle phone inquiries, arrange transportation, and maintain confidentiality while upholding Marriott standards and the brand's luxury service ethos.