Guest Experience & Front Desk Manager

JW Marriott; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global hospitality leader in Singapore is seeking a dedicated team member to assist with guest services and payment processing. Responsibilities include handling check-ins, resolving issues, and ensuring guest satisfaction. The ideal candidate should demonstrate strong customer service skills and maintain a professional demeanor. Opportunities for staff training and development will be provided. Join a welcoming team that values diverse backgrounds and experiences.

Qualifications

• Experience in a guest service or similar environment.
• Ability to anticipate guest needs and provide exceptional service.
• Strong communication skills in English.

Responsibilities

• Assist staff with resolving guest-related issues.
• Handle guest check-ins and process various payment types.
• Coordinate with Housekeeping regarding room readiness.
• Train and assist management in staff evaluations and coaching.

Skills

Problem-solving skills

Communication skills

Customer service orientation

Attention to detail

Job description

A global hospitality leader in Singapore is seeking a dedicated team member to assist with guest services and payment processing. Responsibilities include handling check-ins, resolving issues, and ensuring guest satisfaction. The ideal candidate should demonstrate strong customer service skills and maintain a professional demeanor. Opportunities for staff training and development will be provided. Join a welcoming team that values diverse backgrounds and experiences.