Guest Experience Executive

HERITAGE HOSPITALITY PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 58,000; Full time

Job summary

HERITAGE HOSPITALITY PTE. LTD. seeks a passionate Guest Experience Executive to join our Front Office team in a dynamic hybrid role combining guest services, concierge support, and chauffeur duties for a luxury boutique hotel.

You will work under the Front Office Manager, interacting with guests and coordinating with other departments to ensure seamless experiences and high service standards.

Qualifications

• Possess a valid Singapore Class 3 driving licence with a good driving record
• Prior experience in Front Office, Concierge, Bell, or hospitality operations preferred
• Strong communication and interpersonal skills
• Comfortable performing both guest-facing and driving responsibilities
• Familiarity with hotel PMS systems is an advantage
• Positive attitude with strong guest engagement and customer service mindset

Responsibilities

• Perform guest check-in and check-out duties professionally and efficiently
• Handle guest enquiries, requests, and feedback promptly and courteously
• Provide personalised guest experiences aligned with luxury service standards
• Assist with reservations, room assignments, and cashiering duties
• Anticipate guest needs and recommend facilities and local experiences
• Support Front Office during peak periods
• Collaborate with Housekeeping, Engineering, and F&B for seamless guest experiences
• Assist in handling operational challenges and service recovery
• Undertake additional duties as directed by the Front Office Manager

Skills

Front Office

Guest service

Concierge

Interpersonal skills

Communication

Multitasking

Team player

Driving

Tools

PMS Systems

Job description

Role Overview

We are looking for a passionate and service-oriented Guest Experience Executive to join our Front Office team. This is a dynamic hybrid operational role that combines Front Office operations, guest services, concierge support, and chauffeur responsibilities to ensure a seamless luxury hospitality experience for our guests and stakeholders.

The ideal candidate is a strong team player who is proactive, adaptable, and enjoys interacting with people in a fast-paced boutique hotel environment.

This role reports directly to the Front Office Manager and will support the Front Office team in daily operations whenever required.

Key Responsibilities

1. Front Office & Guest Experiences

• Perform guest check-in and check-out duties professionally and efficiently


• Handle guest enquiries, requests, and feedback promptly and courteously


• Provide personalised guest experiences aligned with the hotel’s luxury service standards


• Assist with reservations, room assignments, and cashiering duties


• Anticipate guest needs and recommend hotel facilities and local experiences


• Support the Front Office team during peak operational periods


• Work closely with Housekeeping, Engineering, and F&B teams to ensure seamless guest experiences


• Assist in handling operational challenges and service recovery situations


• Undertake additional operational duties assigned by the Front Office Manager

2. Concierge &Arrival Experience

• Assist guests with luggage handling and room escorting when required


• Coordinate transportation arrangements and guest requests


• Ensure smooth arrival and departure experiences forguests


• Maintain a professional and welcoming lobby presence

3.Chauffeur & Transportation Support

• Safely ferry the Owner to and from designated locations as assigned


• Ensure safety, punctuality, discretion, and professionalism during all journeys


• Maintain cleanliness and upkeep of the assigned vehicle


• Coordinate servicing and maintenance schedules for the vehicle


• Adhere strictly to traffic regulations and safe driving practices

Job Requirements

• Possess a valid Singapore Class 3 driving licence with a good driving record


• Prior experience in Front Office, Concierge, Bell, or hospitality operations preferred


• Strong communication and interpersonal skills


• Comfortable performing both guest-facing and driving responsibilities


• Familiarity with hotel PMS systems is an advantage


• Positive attitude with strong guest engagement and customer service mindset

Why Join Us

• Be part of a design-led boutique hotel under Design Hotels


• Exposure to luxury boutique hotel operations


• Opportunity to develop multi-skilled hospitality experience


• Career growth opportunities within Front Office and Hotel Operations


• Dynamic and collaborative work environment within a lifestyle hospitality brand