Guest Experience Ambassador - Botanic Gardens

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is hiring for a Visitor Services role at the Singapore Botanic Gardens. You will provide frontline customer service, handle queries, and greet visitors in a scenic outdoor setting.

Roles include roving duties, ensuring safety, assisting with crowd control, and reporting safety issues. 4 days on, 2 days off, with day and night shifts, at Napier MRT near the gardens.

Qualifications

• Minimum GCE O Level, NITEC or equivalent.
• At least 1 year of customer service experience.
• Enjoy working with the general public at outdoor environments.
• Work experience in hospitality, tourism, attractions sectors would be preferred.

Responsibilities

• Provide customer service and handle visitors’ queries
• Perform roving duties around the gardens and visitor information duties
• Greet and welcome visitors with excellent customer service
• Ensure the safety of the visitors and assist with crowd management
• Identify and report safety lapses, risk issues or incidents to Supervisors
• Perform service recovery where necessary
• Other duties as when assigned by Supervisors

Skills

Customer service

Education

GCE O Level, NITEC or equivalent

Job description

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is hiring for a Visitor Services role at the Singapore Botanic Gardens. You will provide frontline customer service, handle queries, and greet visitors in a scenic outdoor setting.

Roles include roving duties, ensuring safety, assisting with crowd control, and reporting safety issues. 4 days on, 2 days off, with day and night shifts, at Napier MRT near the gardens.