Guest Experience Ambassador

PREMIUM HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 3,200 - 4,600; Full time

Benefits offered by this job

Duty Meal allowance

Uniform allowance

Incentive and bonus

Staff rates at Accor hotels worldwide

Birthday leave

Job summary

Premium Hotel Management Pte. Ltd. in Singapore is seeking a proactive Guest Services professional to welcome guests, assist with check-in/check-out, and guide guests through tech-enabled services such as voice AI and mobile keys.

You will handle VIP arrivals, guest requests, and personalized experiences to ensure memorable stays. The role requires strong English communication, independence with teamwork, and flexibility to work day and night shifts, including weekends and public holidays.

Qualifications

• Passionate about delivering high-quality guest service.
• Fluent in English with strong communication skills.
• Able to work independently and within a team.
• Willing to work on weekends and public holidays.
• Comfortable with day and night shift rotations.

Responsibilities

• Welcome guests warmly and assist with check-in/check-out via kiosks or mobile platforms.
• Guide guests through tech-enabled services including voice AI, mobile keys, and service robots.
• Handle VIP arrivals, special requests, and personalized experiences.
• Respond to guest inquiries promptly and follow up to ensure satisfaction.
• Monitor guest feedback channels and address service gaps or improvements.
• Support lobby operations, queue management, and guest flow during peak periods.
• Coordinate with Housekeeping and Engineering for room readiness and issue resolution.
• Maintain guest profiles and preferences for future personalization.
• Uphold PDPA compliance and guest confidentiality at all times.
• Monitor and respond to guest engagement tools (Aiello, Stayplease).
• Assist with robot delivery operations and troubleshoot basic guest-facing tech.
• Maintain cleanliness and order in public areas and clear signage.

Skills

Customer service

Fluent English

Team player

Flexible schedules

Tools

Aiello

Stayplease

Job description

Job Description & Requirements

Job Details (Here's what you can expect!)

• 5 days' work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Welcome guests warmly and assist with check-in/check-out via kiosks or mobile platforms.
• Guide guests through tech-enabled services including voice AI, mobile keys, and service robots.
• Handle VIP arrivals, special requests, and personalized experiences.
• Respond to guest inquiries and requests promptly, ensuring satisfaction and proactive follow-up.
• Monitor guest feedback channels and escape service gaps or improvement opportunities.
• Support lobby operations, queue management, and guest flow during peak periods.
• Coordinate with Housekeeping and Engineering for room readiness and issue resolution.
• Maintain guest profiles and preferences for future personalization.
• Uphold PDPA compliance and guest confidentiality at all times.

GENERAL DUTIES

• Monitor and respond to guest engagement tools (e.g., Aiello, Stayplease).
• Assist with robot delivery operations and troubleshoot basic guest-facing tech.
• Maintain cleanliness and order in public areas, ensure signage and wayfinding are clear.
• Support service recovery efforts and escape unresolved issues to supervisors.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts