Guest Experience Ambassador

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

TPC Hotel Pte. Ltd. in Singapore is seeking a friendly Front Desk / Guest Services Associate to greet guests, assist with check-in, and provide information about local attractions.

You will handle guest requests with courtesy, upsell where appropriate, coordinate with restaurant and transport services, and maintain professional standards as part of the Front Office team. Proficiency in English and strong interpersonal skills are essential to deliver an excellent guest experience.

Qualifications

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Excellent communication skills with the passion to serve.
• Good command of English language.

Responsibilities

• Greet guests on arrival and check-in according to established SOPs.
• Provide information pertaining to the guest's stay and hotel facilities.
• Offer courteous and efficient service and strive to fulfill guest requests.
• Upsell room types and maintain knowledge of rates and availability.
• Assist guests with reservations, transportation, tickets and messages.

Skills

Interpersonal skills

Communication

Teamwork

Conflict resolution

Guest service

Job description

TPC Hotel Pte. Ltd. in Singapore is seeking a friendly Front Desk / Guest Services Associate to greet guests, assist with check-in, and provide information about local attractions.

You will handle guest requests with courtesy, upsell where appropriate, coordinate with restaurant and transport services, and maintain professional standards as part of the Front Office team. Proficiency in English and strong interpersonal skills are essential to deliver an excellent guest experience.