Guest Experience Agent – Front Desk (Night Shift)

Harilela Hospitality Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Night allowance

Transportation allowance

Job summary

Harilela Hospitality Pte Ltd invites applications for a Hotel Front Office Assistant in Singapore. You will greet guests, assist with check-in and check-out, and respond to guest requests to ensure a smooth arrival and stay.

You will handle guest calls promptly, know room types and rates, and record issues following established procedures. Invoices are issued for stays and services, and you may receive night and transportation allowances as part of the package.

Qualifications

• Provide courteous and efficient service to guests.
• Handle calls promptly and professionally.
• Know hotel room types, rates, and availability.
• Own problems and report follow-up per established procedures.
• Invoice guests for their stays and services.

Responsibilities

• Greet guests in the lobby and assist with check-in/out processes.
• Coordinate amenities and respond to guest requests.
• Receive and direct calls, ensuring accuracy and courtesy.
• Maintain knowledge of room types, rates, and occupancy status.

Skills

Customer service

Communication

Guest relations

Job description

Harilela Hospitality Pte Ltd invites applications for a Hotel Front Office Assistant in Singapore. You will greet guests, assist with check-in and check-out, and respond to guest requests to ensure a smooth arrival and stay.

You will handle guest calls promptly, know room types and rates, and record issues following established procedures. Invoices are issued for stays and services, and you may receive night and transportation allowances as part of the package.