Growth Ops Lead: Lead Fulfillment & Marketing

Skills and Workforce Development Agency; Singapore; On-site; SGD 58,000 - 87,000; Full time

Job summary

Skills and Workforce Development Agency seeks a hands-on operations professional to support its in-house lead fulfilment and career guidance services in Singapore. You will ensure prompt engagement and seamless appointment booking while driving improvements in fulfilment, reporting, and service quality.

You will collaborate with internal teams and external partners to develop scalable processes, monitor performance and channel quality leads via digital campaigns for SWDA programmes.

Qualifications

• Minimum 3 years of relevant experience in lead fulfilment, customer operations, digital marketing, or a similar operational role.
• Hands-on experience managing lead fulfilment processes, including lead engagement, follow-up, appointment booking and reporting.
• Proven ability to coordinate digital marketing campaigns and work with agencies on campaign execution.
• Familiarity with using data and operational insights to monitor performance and identify opportunities for process improvement is an advantage.

Responsibilities

• Manage the end-to-end fulfilment of leads, ensuring timely follow-up, engagement and appointment booking.
• Serve as the escalation point for individuals who encounter issues with the self-booking system, providing guidance or booking the appointment on their behalf, where necessary.
• Monitor fulfilment activities to ensure service standards and turnaround times are met, resolving operational issues promptly.
• Work with internal stakeholders to review and refine fulfilment processes and SOPs to improve operational efficiency.
• Coordinate with internal and external stakeholders to ensure fulfilment activities are delivered in accordance with established processes and service standards.

Skills

Stakeholder management

Organisational skills

Data validation

Report reconciliation

Communication skills

Excel

Tools

Microsoft Excel

CRM / Booking systems

Job description

Skills and Workforce Development Agency seeks a hands-on operations professional to support its in-house lead fulfilment and career guidance services in Singapore. You will ensure prompt engagement and seamless appointment booking while driving improvements in fulfilment, reporting, and service quality.

You will collaborate with internal teams and external partners to develop scalable processes, monitor performance and channel quality leads via digital campaigns for SWDA programmes.