Group Operations Risk & Governance Lead

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited seeks a capable professional to join Group Operations, overseeing Customer Service, Underwriting and Claims, while driving governance, compliance and efficiency across regional functions.

You will monitor operations, conduct reviews, and lead audits to ensure strong risk management and reliable performance aligned with company policy and industry standards.

Qualifications

• Degree in Insurance, Business or equivalent professional qualifications.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Insurance certification (M9, M5 and Health Insurance) is a plus.

Responsibilities

• Support the development of effective strategies for Group Operations comprising Customer Service, Underwriting and Claims areas.
• Monitor and oversee regional operations to ensure consistent processes across entities.
• Conduct reviews and quality checks to ensure compliance with Group Operations Policy and related guidelines.
• Improve operations standards in line with governance and compliance policies to drive growth and efficiency.
• Manage audits (internal and external) and address audit recommendations.
• Highlight and mitigate potential risks; promote best risk management practices.
• Provide support to the Division and handle ad-hoc assignments as needed.

Skills

Microsoft Office

Education

Degree in Insurance, Business or equivalent professional qualifications

Insurance certification (e.g. M9, M5, Health Insurance)

Tools

Microsoft Office

Job description

The Great Eastern Life Assurance Company Limited seeks a capable professional to join Group Operations, overseeing Customer Service, Underwriting and Claims, while driving governance, compliance and efficiency across regional functions.

You will monitor operations, conduct reviews, and lead audits to ensure strong risk management and reliable performance aligned with company policy and industry standards.