Manager - Group Operations Risk Governance

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited seeks a capable professional to join Group Operations, overseeing Customer Service, Underwriting and Claims, while driving governance, compliance and efficiency across regional functions.

You will monitor operations, conduct reviews, and lead audits to ensure strong risk management and reliable performance aligned with company policy and industry standards.

Qualifications

• Degree in Insurance, Business or equivalent professional qualifications.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Insurance certification (M9, M5 and Health Insurance) is a plus.

Responsibilities

• Support the development of effective strategies for Group Operations comprising Customer Service, Underwriting and Claims areas.
• Monitor and oversee regional operations to ensure consistent processes across entities.
• Conduct reviews and quality checks to ensure compliance with Group Operations Policy and related guidelines.
• Improve operations standards in line with governance and compliance policies to drive growth and efficiency.
• Manage audits (internal and external) and address audit recommendations.
• Highlight and mitigate potential risks; promote best risk management practices.
• Provide support to the Division and handle ad-hoc assignments as needed.

Skills

Microsoft Office

Education

Degree in Insurance, Business or equivalent professional qualifications

Insurance certification (e.g. M9, M5, Health Insurance)

Tools

Microsoft Office

Job description

You will be part of a dynamic team in Group Operations responsible for the oversight and management of the Great Eastern Regional Operations Functions. We aspire to create an operations division that creates sustainable business values to the company, its customers and sales representatives as we strive for excellence in the way we do our business with them. Beyond that, you will also be tasked with delivering on the Group Operations Division strategy objectives through continuous improvement and the deployment of new technology

Key responsibilities:

• Support the development of effective strategies for Group Operations comprising Customer Service, Underwriting and Claims departments across the Group, with strong focus on delivering customer service excellence;
• Monitor and maintain active oversight of regional operations functions and areas of accountability to operate within allowable limits, to ensure that all entities of Great Eastern have consistent operational processes;
• Support Group oversight of the in-scope departments, processes and regional entities to ensure compliance to the Group Operations Policy, and other related company's policies and guidelines by conducting reviews / quality checks on various operations functions and workflows;
• Improving operations standards in accordance with the governance and compliance policies of Great Eastern to achieve growth and improvement in operational efficiency;
• Ensure the effective management of all aspects of insurance operations across the Group, including but not limited to, the preparation of management reports, budgets, product approvals and the tracking of Division key performance metrics.
• Independently manage the audits (internal and external), attend to enquiries and ensure adherence / timely completion of audit recommendations;
• Demonstrates risk awareness of business decisions made, in consideration for the company's reputation and branding;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Provide support to the Division and handle any other ad-hoc assignments as assigned by the Supervisor.

• Degree in Insurance, Business or equivalent professional qualifications, preferably possess insurance certification (i.e. M9, M5 and Health Insurance)
• Minimum 5 years of working experience in operations audit and/or in the area of compliance and risk management in insurance industry.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

To All Recruitment AgenciesGreat Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

:SG-GE Centre

:Insurance Operations