Group Hospitality & Vendor Performance Manager

Alexandra Hospital

Singapore

Sur place

SGD 60 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

Alexandra Hospital is seeking a seasoned Contract & Service Manager to oversee Group Hospitality, including housekeeping, waste, pest control, landscaping, linen and portering services. You will drive vendor performance, ensure regulatory compliance, and monitor service quality to enhance patient and staff experience.

You will govern contracts, budgeting and procurement, collaborate with stakeholders, and foster a high-performing team culture.

Qualifications

Recognised degree in contract management or related healthcare/hospitality field.
Experience in contract, vendor or service management, preferably in healthcare or facilities.
Strong stakeholder management, communication and interpersonal skills.
Analytical, proactive and able to manage multiple priorities.

Responsabilités

Oversee Group Hospitality portfolio (Housekeeping, Waste, Pest, Landscaping, Linen & Laundry, Portering).
Drive vendor performance to meet KPIs, standards and stakeholder expectations.
Ensure compliance with policies, regulatory requirements, audits and safety.
Monitor service quality and implement improvements for operations and user experience.
Partner with stakeholders and providers to resolve issues and cover gaps.
Oversee governance, reporting and documentation for accountability and audit readiness.
Support budgeting, procurement and financial management to optimise value.
Lead or participate in projects to improve service delivery and resilience.
Develop a collaborative, high-performing team culture through coaching and knowledge sharing.