GRC & Risk Advisory Specialist I

Diligent-14787b60; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Diligent is seeking an Advisory Specialists I (Risk & Audit) to join our growing Professional Services team. This role is open to candidates in Singapore, Australia and New Zealand, with visa sponsorship not provided.

Hybrid work model requires onsite presence ≥50% in offices; remote work considered for other locations within these countries. You will deliver Professional Services across the customer journey, collaborate with cross-functional teams, and apply GRC domain and product expertise to

Qualifications

• Approximately 12+ months of relevant experience in consulting, professional services, SaaS implementation, customer success, or a related client-facing role.
• Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
• Good understanding of, or willingness to learn, GRC disciplines such as governance, risk, audit, compliance, internal controls, or information security.
• Ability to learn Diligent products and apply product/domain knowledge to customer requirements.
• Strong written and verbal communication skills in English, including the ability to support presentations and workshops.

Responsibilities

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Assist PS management, CS team, and other stakeholders in different stages of the customer lifecycle.
• Leverage Domain, Industry and Product expertise to provide guidance on best practices for solution rollout and project execution.
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning.
• Build confidence to lead the implementation process end-to-end independently including engagement with the customer.
• Work with clients to understand their program goals and how they collect/process data.
• Leverage Diligent methodology to configure and implement our product and enable customers to use our products.
• Provide guidance on best practices and usage of our products to achieve best results.
• Ensure a good customer experience during the implementation journey.
• Ensure timely and quality delivery of the services contracted by customers.
• Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed to the correct teams.

Skills

Consulting

SaaS

GRC

Client-facing

English communication

Education

Bachelor's degree in a relevant field

Tools

GRC tools

Job description

Diligent is seeking an Advisory Specialists I (Risk & Audit) to join our growing Professional Services team. This role is open to candidates in Singapore, Australia and New Zealand, with visa sponsorship not provided.

Hybrid work model requires onsite presence ≥50% in offices; remote work considered for other locations within these countries. You will deliver Professional Services across the customer journey, collaborate with cross-functional teams, and apply GRC domain and product expertise to