Delivery & Risk Analyst — GRC Specialist

Diligent; Singapore; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

Diligent is seeking a Delivery Analyst with Risk & Audit experience to join our growing Professional Services team. You will execute and deliver solutions for managed services requests, collaborating with internal teams to ensure successful delivery and an exceptional client experience.

Based in Australia, Singapore or New Zealand, you’ll work in a hybrid model, with onsite requirements at 50% in our office locations or remote arrangements where no office exists.

Qualifications

• Approximately 12+ months of relevant experience in consulting, professional services, SaaS implementation, customer success, or a related client-facing role.
• Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
• Good understanding of, or willingness to learn, GRC disciplines such as governance, risk, audit, compliance, internal controls, or information security.
• Ability to learn Diligent products and apply product/domain knowledge to customer requirements.
• Strong written and verbal communication skills in English, including the ability to support presentations and workshops.
• Ability to collaborate effectively with internal teams and customers.

Responsibilities

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle
• Assist PS management, CS team, and other stakeholders in the different stages of the customer lifecycle
• Leverage Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development
• Build confidence to lead the implementation process end-to-end independently including engagement with the customer
• Work with clients to understand their program goals and how they collect/process data
• Leverage Diligent methodology to configure and implement our product and enable customers to use our products
• Provide guidance on best practices and usage of our products to achieve best results
• Ensure a good customer experience during the implementation journey
• Ensure timely and quality delivery of the services contracted by customers
• Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams

Skills

Customer First mindset

GRC knowledge

English proficiency

Collaboration

Education

Undergraduate degree (relevant area)

Job description

Diligent is seeking a Delivery Analyst with Risk & Audit experience to join our growing Professional Services team. You will execute and deliver solutions for managed services requests, collaborating with internal teams to ensure successful delivery and an exceptional client experience.

Based in Australia, Singapore or New Zealand, you’ll work in a hybrid model, with onsite requirements at 50% in our office locations or remote arrangements where no office exists.