Graduate Customer Success & Upsell Advisor

HokuApps; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

HokuApps is seeking fresh graduates to act as trusted advisors for our clients, focusing on improving customer experience and expanding our value proposition. You will collaborate with Sales and cross-functional teams across locations, aiming to increase the value of clients’ mobile and web applications and identify upsell opportunities.

You will build strong relationships with existing and new clients, communicating regularly to understand needs and drive expansion across teams, offices and

Qualifications

• Fresh graduates with a Bachelor’s degree welcome to apply.
• Excellent written and spoken communication skills.
• Strong problem solving and coordinating with local and global teams.
• Ability to self-start and work in a fast-paced team environment.

Responsibilities

• Understand the company’s main line of business with emphasis on upsells.
• Collaborate with Sales and cross-functional teams locally and globally.
• Increase value proposition of clients’ mobile/web applications.
• Build relationships with existing and new clients and communicate regularly.
• Identify upsell opportunities and extend HokuApps to more teams and markets.
• Pitch upsells to B2B clients of HokuApps.

Skills

Upsell opportunities

Cross-functional collaboration

Client communication

Self-start

Fast-paced work

Education

Bachelor's degree

Job description

HokuApps is seeking fresh graduates to act as trusted advisors for our clients, focusing on improving customer experience and expanding our value proposition. You will collaborate with Sales and cross-functional teams across locations, aiming to increase the value of clients’ mobile and web applications and identify upsell opportunities.

You will build strong relationships with existing and new clients, communicating regularly to understand needs and drive expansion across teams, offices and