Customer Success Specialist

HokuApps; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

HokuApps is seeking fresh graduates to act as trusted advisors for our clients, focusing on improving customer experience and expanding our value proposition. You will collaborate with Sales and cross-functional teams across locations, aiming to increase the value of clients’ mobile and web applications and identify upsell opportunities.

You will build strong relationships with existing and new clients, communicating regularly to understand needs and drive expansion across teams, offices and

Qualifications

• Fresh graduates with a Bachelor’s degree welcome to apply.
• Excellent written and spoken communication skills.
• Strong problem solving and coordinating with local and global teams.
• Ability to self-start and work in a fast-paced team environment.

Responsibilities

• Understand the company’s main line of business with emphasis on upsells.
• Collaborate with Sales and cross-functional teams locally and globally.
• Increase value proposition of clients’ mobile/web applications.
• Build relationships with existing and new clients and communicate regularly.
• Identify upsell opportunities and extend HokuApps to more teams and markets.
• Pitch upsells to B2B clients of HokuApps.

Skills

Upsell opportunities

Cross-functional collaboration

Client communication

Self-start

Fast-paced work

Education

Bachelor's degree

Job description

HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and increase revenues.

We are looking for fresh graduates who will act as the trusted advisor for our clients by focusing mainly on improving their customer experience and increasing our value proposition for them.

Responsibilities

• Have a good understanding of the company’s main line of business and placing an emphasis on the upsells that we are offering
• Collaborating closely with the Sales and other cross-functional teams located locally and globally.
• Increasing the value proposition of the client’s existing mobile/web applications
• Building a good relationship with existing and new clients and communicating with them on a regular basis
• Identify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.
• Being able to pitch upsells to existing and new B2B clients of HokuApps

Key Success Metrics

• Retention of corporate customers
• App engagement/usage on corporate customer accounts
• Account Expansion: Upsell of additional services and bringing HokuApps to more teams, offices and markets within the customer organization

Qualifications

• Fresh graduates with Bachelor’s degree in any relevant field are welcome to apply
• Excellent written and spoken communication skills
• Excellent problems solving skills, ability to coordinate with both local and global teams
• Ability to self-start and work in a fast-paced team environment and the ability to work independently
• Curious, self-motivated and always-learning
• Strong consultative abilities
• Social skills, ability to interact with a wide variety of people at different levels of seniority and a laser focus on the customer experience
• Strong commercial acumen with the ability to identify opportunities for upselling
• Candidates must be located in Singapore