GPU Infra Support Engineer - On-Call & Automation

NSCALE OPERATIONS APAC PTE. LTD.; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

NSCALE OPERATIONS APAC PTE. LTD. is seeking an experienced infrastructure support engineer to join our on-site Singapore team. You will handle tickets, triage GPU nodes, perform hardware diagnostics, and collaborate with Engineering during incidents or changes.

Responsibilities include runbook-led diagnostics, evidence collection for RMAs, observing and improving dashboards, and contributing to automation. Travel to customer sites may be required as part of deployments and support.

Qualifications

• 3+ years in infrastructure support or support engineering in SLA-driven environments.
• Clear written notes and reliable follow-through.
• Hands-on GPU infrastructure experience with nvidia-smi or similar.
• Strong Linux CLI skills and basic networking tools.
• Knowledge of IP addressing, subnets and VLANs.
• Experience with ITSM processes and ticketing.

Responsibilities

• Handle day-to-day tickets and alerts; escalate early with guidance.
• GPU node triage and hardware troubleshooting; prepare vendor RMA evidence.
• Run fabric and link diagnostics; capture evidence for handover.
• Assist storage and data-path investigations on high-performance platforms.
• Record and resolve tickets with clear customer communications.
• Participate in on-call and travel to customer locations as required.

Skills

Infrastructure support

Communication

GPU hardware troubleshooting

BMC management

Linux CLI

Networking basics

ITSM processes

Observability basics

Scripting: Bash

Scripting: Python

Git version control

Platform & DC fundamentals

Adaptability

Growth mindset

Tools

nvidia-smi

NetBox

Job description

NSCALE OPERATIONS APAC PTE. LTD. is seeking an experienced infrastructure support engineer to join our on-site Singapore team. You will handle tickets, triage GPU nodes, perform hardware diagnostics, and collaborate with Engineering during incidents or changes.

Responsibilities include runbook-led diagnostics, evidence collection for RMAs, observing and improving dashboards, and contributing to automation. Travel to customer sites may be required as part of deployments and support.