Gov IT Service Delivery Manager

Capgemini Singapore Pte Ltd; Shenton Way; On-site; SGD 120,000 - 180,000; Full time

Job summary

Capgemini Singapore Pte Ltd is seeking a Project Manager to lead large government-focused projects from brief to delivery. You will manage client relationships, budgets, risks and dependencies while coordinating across teams and offshore resources.

The role requires familiarity with ITSM/ITIL in government contexts, and experience with both Waterfall and Agile approaches. A CITPM or ITIL certification is preferred, with strong leadership and communication skills.

Qualifications

• Educated to degree level or equivalent.
• CITPM or ITIL certification is desirable.

Responsibilities

• Project Management and Service Delivery Management.
• Familiar with IT Service Management and ITIL preferable in government.
• Excellent client management, interpersonal and communication skills.
• Familiar with Singapore government projects and environment and obtain SG government security clearance to work on SG government projects.
• CITPM certification is preferred.
• Familiar with both waterfall and agile project methodologies is preferred.
• Strong leadership and team management skills.
• Delivering the project against the agreed Project Charter and to client satisfaction.
• Managing the project budget as stated in the approved Project Charter.
• Forecasting Estimates to Complete ETC, Estimate at Completion EAC as well as the estimated completion date of the project.
• Managing the project risks issues and dependencies and corresponding action plans.
• Working together with the Offshore Project Manager where applicable to release the project obligations including all deliverables and the project targets and in accordance with the One Team model.
• Producing the staffing plan specifying resources required and approving proposed resources.
• Motivating team members on a continuous basis
• Assessing team members performance against their objectives on a regular basis
• Developing team members skills and empowerment
• Providing team members with the support they need
• Identification and negotiation of change requests
• Ensuring overall delivery and quality of the project work
• Managing any third parties involved in the delivery of the project.

Skills

Project Management

Client Relationship Management

Leadership

Communication

Risk Management

Budget Management

Team Management

Education

Bachelor's degree or equivalent

CITPM or ITIL certification desirable

Tools

PRINCE2

Agile

Waterfall

ITIL

Job description

Capgemini Singapore Pte Ltd is seeking a Project Manager to lead large government-focused projects from brief to delivery. You will manage client relationships, budgets, risks and dependencies while coordinating across teams and offshore resources.

The role requires familiarity with ITSM/ITIL in government contexts, and experience with both Waterfall and Agile approaches. A CITPM or ITIL certification is preferred, with strong leadership and communication skills.