Global Software Support Engineer

Applied Materials South East Asia; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Travel 50%

Job summary

Applied Materials Singapore is hiring an entry-level Software Support Engineer to understand and resolve equipment software issues, and to assist field engineers with customer software problems. Fresh graduates are welcome.

You will participate in product releases, provide training to customers, and support across our global teams. Travel up to 50% is required as part of the role.

Qualifications

• Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering.
• 0–2 years of experience and foundational knowledge of theories and procedures.
• Follows established procedures to solve standard problems and meet deadlines.

Responsibilities

• Understand and resolve equipment software issues of low complexity with supervision.
• Provide customer software support via Software Ticketing system.
• Assist in analysis of software issues reported by field engineers.
• Create, test, and verify installation/upgrade instructions for product releases.
• Provide off-hours customer support as scheduled.
• Deliver updates and reports to managers, partners and peers.

Skills

Software troubleshooting

Customer support

Technical documentation

Education

Bachelor's degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Provides assistance in analysis of software issues reported on customer tools by field engineers.

Aligns and delivers in line with group objectives.

• Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
• Take all company level trainings and certifications needed for gaining specific product knowledge.
• Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.

Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues.
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Participate in product testing, documentation reviews, and user conferences.
• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
• Attend Applied Materials’ classes in designated product line and external classes for third-party software.
• Provide on-going training to customers for technical and systems issues.
• Deliver updates and reports to managers, partners and peers

Requirements :

• Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering
• Eligible for Fresh graduates
• 0-2 years of experience and demonstrates conceptual knowledge of theories, practices and procedures within a discipline
• Applies general knowledge of business developed through education or past experience
• No supervisory responsibilities; accountable for developing technical contribution
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgment
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
• Exchanges straightforward information, asks questions and checks for understanding

Additional Information

Time Type: Full time

Employee Type: New College Grad

Travel: Yes, 50% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.