Global Senior Director, Customer Success (Hyperscale)

DayOne; Singapore; On-site; SGD 300,000 - 420,000; Full time

Benefits offered by this job

Job summary

DayOne Data Centers is seeking a Senior Director, Customer Success to lead our global customer organization and own the entire lifecycle for a hyperscale customer across regions. This executive will drive onboarding, adoption, retention, renewal, and expansion, partnering with Sales, Operations, Product, and Finance.

The role demands strategic leadership and the ability to operate at C-suite levels with top cloud providers.

Qualifications

• 15+ years in customer success or related leadership roles.
• Proven track record owning retention and net revenue retention for large B2B portfolios.
• Deep experience with hyperscale, cloud, or large enterprise infrastructure customers.
• Global distributed teams experience and executive presence with C-suite stakeholders.
• Bachelor’s degree required; MBA or equivalent leadership experience preferred. Willingness to travel internationally.

Responsibilities

• Own global customer success strategy and translate into regional operating plans across Americas, EMEA, and APAC.
• Build, scale, and mentor distributed CS/TA/onboarding teams across regions/time zones.
• Partner with Sales/Operations/Product/Finance to align on customer priorities and revenue outcomes.
• Own gross and net revenue retention; drive renewals for large, long-term capacity contracts and minimize churn.
• Develop account and portfolio success plans mapping growth roadmaps to capacity.
• Define CS operating model, KPIs, and tooling; report to executive team and board.
• Voice of the customer to Product/Engineering/Operations for SLA/roadmap improvements.
• Govern SLAs, uptime commitments, and service credits in partnership with Legal/Operations.

Skills

Strategy leadership

Executive stakeholder mgmt

Revenue retention

Global team leadership

Data-driven decisions

Travel internationally

Education

Bachelor’s degree

MBA preferred

Job description

DayOne Data Centers is seeking a Senior Director, Customer Success to lead our global customer organization and own the entire lifecycle for a hyperscale customer across regions. This executive will drive onboarding, adoption, retention, renewal, and expansion, partnering with Sales, Operations, Product, and Finance.

The role demands strategic leadership and the ability to operate at C-suite levels with top cloud providers.