Global Senior Director, Customer Success

DayOne Data Centers Ltd.; Singapore; On-site; SGD 260,000 - 380,000; Full time

Job summary

DayOne Data Centers Ltd. is seeking a Senior Director, Customer Success to lead the global customer organization.

You will own the entire customer lifecycle for one or more hyperscale customers—from onboarding through renewal and expansion—across all regions where we operate, partnering with Sales, Operations, Product, and Finance. You will build and scale a distributed team of CS managers and onboarding specialists, owning revenue retention and strategic account growth while delivering a

Qualifications

• 15+ years of experience in customer success, account management, service delivery, or commercial leadership.
• 7+ years leading teams at a senior/executive level.
• Deep experience with hyperscale, cloud, or large enterprise infrastructure customers.

Responsibilities

• Own global customer success strategy and translate it into regional operating plans across Americas, EMEA, and APAC.
• Build, scale, and mentor distributed teams of CS managers, technical account managers, and onboarding specialists.
• Own gross and net revenue retention, drive large capacity renewals, and identify expansion opportunities with sales.
• Lead onboarding, service activation, and executive business reviews with C-level and infra leaders at major cloud providers.

Job description

DayOne Data Centers Ltd. is seeking a Senior Director, Customer Success to lead the global customer organization.

You will own the entire customer lifecycle for one or more hyperscale customers—from onboarding through renewal and expansion—across all regions where we operate, partnering with Sales, Operations, Product, and Finance. You will build and scale a distributed team of CS managers and onboarding specialists, owning revenue retention and strategic account growth while delivering a