Global Sales Transformation & CRM Leader

Pacific International Lines; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Pacific International Lines seeks a Sales Excellence Manager to drive end-to-end transformation of the PIL Sales Process and CRM ecosystem, aligning with business goals.

This role collaborates with IT, regional and agency offices to deliver a seamless digital experience and optimize internal processes across the group.

Key duties include embedding sales best practices, ensuring CRM adoption, defining global performance metrics, and leading cross-functional projects and training.

Qualifications

• Bachelor's degree in Business Administration or related field is required.
• Minimum 5 years of project management experience.
• Experience implementing digital sales & customer service tools and automation.
• Experience in Sales Performance analysis and management.
• Strong Sales Methodology knowledge.
• Proven experience driving end-to-end sales processes.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Embed and sustain adoption of sales best practices through governance, coaching, and performance management.
• Ensure proper usage and effective adoption of CRM (Customer Relationship Management tool).
• Gather and align enhancements for the CRM platform in collaboration with Regional offices, IT and relevant stakeholders.
• Define, align, and track global sales performance metrics.
• Partner with PIL Academy to prepare and deliver training courses using up-to-date market content.
• Drive global initiatives involving the sales organization, ensuring cross functional alignment.
• Lead or support global rollouts of Sales processes, tools or methodologies.

Skills

CRM adoption

Sales performance

Stakeholder management

Cross-functional leadership

Project management

Change management

Communication skills

Shipping industry knowledge

Education

Bachelor's degree

PM certification (PMP/CSM)

Tools

CRM platforms

Job description

Pacific International Lines seeks a Sales Excellence Manager to drive end-to-end transformation of the PIL Sales Process and CRM ecosystem, aligning with business goals.

This role collaborates with IT, regional and agency offices to deliver a seamless digital experience and optimize internal processes across the group.

Key duties include embedding sales best practices, ensuring CRM adoption, defining global performance metrics, and leading cross-functional projects and training.