Senior Manager, Business Process

Pacific International Lines; Singapore; On-site; SGD 120,000 - 150,000; Full time

Benefits offered by this job

Dynamic and collaborative environment

Opportunities for professional growth

Focus on sustainability and innovation

Job summary

Pacific International Lines in Singapore seeks a Senior Manager, Business Process Owner. This key role focuses on driving business process transformation and governance while optimizing efficiency across divisions.

The ideal candidate will have at least 8 years in process management, including 5 years in a senior role. Join a dynamic team committed to innovation and sustainability in shipping.

Proven experience in process transformation and leadership is essential for this exciting opportunity.

Qualifications

• Minimum 8 years of experience in process management.
• At least 5 years in a senior management role.
• Proven track record in optimizing business processes.

Responsibilities

• Define and drive business process transformation strategy.
• Lead transversal business process transformation projects.
• Implement a global business process governance framework.

Skills

Process management

Process improvement

Automation

Project management

Education

Bachelor’s degree in Business Administration

Master's Degree

Job description

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With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

This position is part of the Business Process Excellence team under GCAM division. The Senior Manager, Business Process Owner (BPO) is responsible for the overall success and strategic alignment of the end-to-end business processes for their assigned Divisions, ensuring they are aligned with organizational goals and objectives, deliver value, and are optimized for efficiency. The focus of this role is on medium to high complexity cross‑functional process improvement initiatives, process governance and ownership and take an outside‑in objective approach in the way current processes are being done.

Key Responsibilities

Business Process Transformation Strategy

Define and drive business process transformation strategy and roadmap for respective Division, jointly with Head of Business Process Excellence and Divisions leaders.

Identify opportunities for automation initiatives and champion process integration to enhance operational efficiency in medium to high complexity projects.

Lead end to end transversal business process transformation project initiatives for respective assigned Divisions.

Support Head of Business Process Excellence in project milestones updates to Executive and SteerCo.

Process Governance and Ownership

Define and implement a robust global business process governance framework, including clear process ownership, roles, and responsibilities.

Own the completeness and accuracy of process repository and documentation for assigned Division.

Initiate regular business process reviews of assigned Division to ensure relevance to business changes and sync up with digital/system capabilities.

Design and monitor key performance indicators (KPIs) to track their effectiveness.

Stakeholders and Change Management

Act as the champion change agent to push boundaries and influence the organization to rethink and optimise how work are done.

Coaching and Guidance

Act as mentor and subject matter expert to Deputy Manager BPO and Regional BP in respective business process domains.

Guidance to Deputy Manager BPO in the team in the event of project roadblocks, stakeholders buy‑in.

MUST HAVE

• Bachelor’s degree in Business Administration, Project Management, or a related field. Master Degree is a plus.
• A t least 8 years of experience in process management, process improvement in the related domain, with at least 5 years in a senior management or leadership role.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Experience in driving process transformation initiatives, including the use of automation and technology.

Why Join Us

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home‑grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi‑purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value‑adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future‑ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.