Global Quality Operations AI Solutions Specialist

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking an AI Solutions Specialist for its Global Quality Operations team to design, develop, and maintain AI-based tools that enhance quality operations. You will leverage AI/ML, generative AI, and LangChain to automate workflows, improve decisions, and scale operations across global teams.

As the technical expert, you will lead tool development, ensure data quality and security, and collaborate with QA, operations, and engineering to deliver a reliable content moderation platform

Qualifications

• Degree in CS/AI/DS or related field.
• Proven experience in software engineering and developing AI-based solutions (chatbot, workflow agents, automation).
• Strong proficiency in Python or Java.
• Experience with LLMs, prompt engineering, and AI APIs (LangChain) for integration and outputs.
• Solid understanding of SQL, data modeling, and API integrations.
• Excellent problem-solving, communication, and stakeholder management.
• Project management / stakeholder management.

Responsibilities

• Design, build, and deploy robust AI/ML apps and generative AI tools.
• Maintain and upgrade AI tools for performance, accuracy, and scalability.
• Collaborate with QA, ops, and engineering to identify bottlenecks and automate.
• Integrate AI models into enterprise systems and workflows.
• Ensure data privacy and security; manage data pipelines for training and inference.
• Provide technical leadership and training on new tools to non-technical stakeholders.

Skills

Python

Java

LLMs & AI APIs

Prompt engineering

SQL

Education

Bachelor's or Master's in Computer Science/AI/Data Science

Tools

LangChain

TensorFlow

PyTorch

scikit-learn

Job description

Responsibilities

As part of the TikTok Platform Responsibility organization, the Global Quality Operations team is dedicated to ensuring the highest standards of reliability and efficiency for the systems and tools used by our global content moderation workforce. We drive operational excellence by building effective end-to-end ticket and user issue management, standardizing quality and training frameworks, and integrating scalable AI solutions into our quality assurance and ticket audit processes. By partnering closely with product experts and our global vendor operations teams, we continuously identify opportunities for improvement and bridge operational gaps to deliver the most seamless content moderation platform experience.

We are seeking a talented and driven AI Solutions Specialist to join our Global Quality Operations Team. In this newly created role, you will be the primary technical expert responsible for designing, developing, implementing, and maintaining AI-based tools and solutions that enhance our quality operations. You will leverage cutting-edge artificial intelligence, machine learning, and generative AI technologies to automate workflows, improve decision-making processes, and drive operational excellence across our global teams.

• Solution Development: Design, build, and deploy robust AI/ML applications and generative AI tools tailored to solve complex challenges within Global Quality Operations.
• Maintenance & Optimization: Continuously monitor, maintain, and upgrade existing AI tools to ensure high performance, accuracy, scalability, and reliability.
• Cross-Functional Collaboration: Partner closely with quality assurance specialists, operations managers, and engineering teams to identify bottlenecks and discover opportunities for AI-driven automation.
• System Integration: Integrate AI models seamlessly into existing enterprise systems, databases, and operational workflows.
• Data Strategy & Security: Ensure all AI solutions adhere to data privacy regulations and security compliance standards. Work with data pipelines to ensure high-quality data input for model training and inference.
• Technical Leadership: Act as the subject matter expert for AI within the team, providing guidance and training on new tools to non-technical stakeholders.

Qualifications

Minimum Qualifications:

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, or a related field.
• Proven experience in software engineering and developing AI-based solutions (chatbot, workflow agents, complex automation, etc.).
• Strong proficiency in programming languages such as Python or Java.
• Practical experience working with existing Large Language Models (LLMs), prompt engineering, and utilizing AI APIs (e.g., LangChain) to integrate and extract desired outputs from established AI tools.
• Solid understanding of SQL, data modeling, and API integrations.
• Excellent problem-solving abilities, strong communication skills, and the capacity to translate complex technical concepts into actionable business insights.
• Project management / stakeholder management.

Preferred Qualification(s):

• Prior experience working in Quality Assurance, User Operations, or a related field is highly advantageous.
• Familiarity with Content Safety / Content Moderation processes.
• Hands-on experience with AI/ML frameworks (e.g., TensorFlow, PyTorch, LangChain, scikit-learn).

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.