AI Data Strategy Program Manager - AI Data Service Operations (Safety Model Operations)

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok in Singapore is seeking an experienced Data Service & Operations professional to lead end-to-end data production strategies for content safety model training and evaluation. You will align business goals with data requirements across algorithm, product, and operations teams.

You will optimize processes, design scalable data solutions, manage cross-functional collaboration, monitor quality and delivery, and drive continuous improvement through dashboards and retrospectives.

Qualifications

• Bachelor's degree with 5+ years of relevant work experience in data/AI projects.
• Strong analytical and problem-decomposition skills with ability to translate business needs into data solutions.
• Proven experience in full-cycle project management and process design/standardization.
• In-depth knowledge of ML data production pipelines: data collection/annotation → model training → model evaluation.
• Proficient with SQL and Excel for analysis, retrospectives, and reporting.
• Excellent cross-functional communication and project leadership skills with strong documentation.
• Highly self-driven with ownership mindset in fast-paced environments.

Responsibilities

• Responsible for end-to-end project delivery management for data safety model training and evaluation data.
• Understand business goals and data requirements; lead data production strategies and scalable solutions.
• Establish and optimize standardized processes, guidelines, and quality systems for data production.
• Coordinate with cross-functional teams to manage timelines, blockers, and risks.
• Build quality assessment and retrospective mechanisms; drive continuous improvement through data monitoring and root-cause analysis.

Skills

Project management

SQL

Data analysis

Cross-functional leadership

Problem solving

Documentation

Ownership mindset

Education

Bachelor's degree in CS/Data Science

Tools

Python

R

Job description

Responsibilities

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

About the Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

The Safety Model Operations [SMO] team within ADSO is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

What will I do?

1. Responsible for end-to-end project delivery management for content safety model training and evaluation data — from requirements analysis and solution design to execution and continuous optimization — ensuring projects are completed efficiently and with high quality.
2. Deeply understand business goals and data requirements from algorithm, product, and other teams. Lead the development and iteration of data production strategies, transforming complex business problems into actionable, scalable data solutions.
3. Establish and continuously optimize standardized processes, operational guidelines, and quality systems for data production. Identify efficiency bottlenecks and quality risks, and improve delivery efficiency and stability through mechanism design, tooling, and automation.
4. Act as the core driver of projects, coordinating with algorithm, product, annotation, operations, and other cross-functional teams. Manage project timelines, identify and resolve blockers and risks to ensure objectives are met.
5. Build quality assessment and retrospective mechanisms for project delivery. Use data monitoring, root cause analysis, and case studies to drive continuous improvement in delivery quality and team effectiveness, while establishing reusable best practices.

Qualifications

Minimum Qualifications

1. Bachelor's degree or higher in Computer Science, Data Science, Statistics, Information Management, Artificial Intelligence, or related fields along with 5 years of relevant working experience.
2. Excellent logical thinking and problem decomposition skills. Ability to quickly grasp business needs and design practical, executable data production strategies and plans.
3. Strong experience in full-cycle project management and process design/standardization. Skilled at identifying optimization opportunities and driving improvements; possesses systems-thinking and solution architecture mindset.
4. In-depth knowledge of machine learning and large model data production pipelines, including key stages and quality control points in “data collection/annotation — model training — model evaluation”.
5. Solid data analysis skills to identify process issues and opportunities via insights; proficient with SQL and Excel for analysis and retrospectives.
6. Outstanding cross-functional communication and project leadership skills. Able to align resources and drive execution; clear logic and rigorous documentation skills for high-quality project docs and reports.
7. Highly self-driven with strong ownership mindset; capable of proactively solving problems and delivering results in a fast-paced, multi-task environment.

Preferred Qualifications

• Experience in model data production, data labeling/annotation project management, or data solution design.
• Hands-on experience with data analysis tools/languages (Python, R).
• Background in process automation, tool development, or building quality management systems.
• Experience with AI Agents, LLMs, or Prompt Engineering is a strong plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.