Global Product Support Engineer — Innovate & Resolve

Applied Materials, Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Travel 25%

Relocation assistance

Equal opportunity employer

Job summary

Applied Materials, Inc. in Singapore is seeking a full-time engineer to develop procedures and BKMs for new products and collaborate across engineering, manufacturing, and quality teams. You will support failure analysis, CAPA, and documentation of installs and maintenance manuals.

The role requires coordinating with Global Technical Training, preparing training classes, and enabling timely product support for customers while traveling as needed.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Has knowledge of best practices and how own area integrates with others; aware of competition and market differentiators
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks

Responsibilities

• Develop new procedures and BKMs to service new products
• Contribute to the FMECA process
• Participate in or own first chamber Build & Test in Apps lab
• Solve issues or work with Engineering to address issues identified
• Work with Manufacturing to develop procedures and participate on New Product final test
• Partner with Q&R to review and address Top Field Issues
• Participate in or own CAPA process
• Conduct or facilitate Failure Analysis if needed
• Develop and document procedures to install, retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, CENs, ISBs and troubleshooting guides as required
• Collect data to create BKMs
• Develop training package for new products and work with GTT to develop training class
• Train Customer Engineers, Process Engineers and TPS assigned to customers prior to shipping
• Identify new parts to be stocked by AGS and ensure correct stocking locations

Job description

Applied Materials, Inc. in Singapore is seeking a full-time engineer to develop procedures and BKMs for new products and collaborate across engineering, manufacturing, and quality teams. You will support failure analysis, CAPA, and documentation of installs and maintenance manuals.

The role requires coordinating with Global Technical Training, preparing training classes, and enabling timely product support for customers while traveling as needed.